Terms of
service.

01 — Terms of service

About us and these terms

These terms apply to every storage space, transport and service provided by Punt Caravan Parking SL, Camí de les Vinyes 5, 17485 Vilasacra (Girona), Spain (“we”, “us”). Contact: info@punt-caravan-parking.com, +34 695 65 07 59.

They form part of every agreement with you (“you”, the owner). Anything we agree with you in writing for your booking takes precedence over these terms.

02 — Terms of service

Booking and confirmation

You can ask for a space or a service by phone, WhatsApp, email or the forms on this website. Your booking is confirmed when we confirm the space, the dates and the price to you in writing.

When your vehicle arrives, please tell us about any existing damage so we can note it.

03 — Terms of service

Prices and payment

• All prices on this website are in euros and include 21% Spanish VAT.
• Storage prices depend on the type of space and the length of the vehicle including the tow bar. We may check the length on arrival.
• Storage is paid monthly or yearly in advance. Seasonal packages for October–March and April–September are available on request.
• Transport, cleaning, awning and repair work is invoiced when it has been carried out, unless we agree otherwise.
• You can pay by bank transfer, Visa, Mastercard, Amex, cash, or monthly direct debit for long-term storage.
• Prices are fixed for the period you have paid for. We announce new prices at least one month before a new period starts.

04 — Terms of service

Storage

• We store caravans, motorhomes, trailers and boats up to 12 m long. The indoor hall has 4.5 m clearance.
• The yard is fenced, gated and watched by HD cameras. Access is by appointment during opening hours.
• Your space is assigned by us and we may move your vehicle within the yard when needed.
• Before storage, please close the gas bottles, switch off appliances, empty the fridge and the water tanks, and remove valuables, fuel cans and anything perishable.
• The vehicle must be legally registered and in a condition that allows it to be moved safely.

05 — Terms of service

Insurance and responsibility

You keep your vehicle insured for the whole storage period and remain responsible for its contents. On request we provide a storage certificate for your insurer.

We look after your vehicle with reasonable care and are responsible for damage we cause through our own fault or negligence. We are not responsible for damage caused by events outside our control, such as storms, hail or fire not caused by us, normal wear, or faults the vehicle already had.

Nothing in these terms limits the rights you have as a consumer under Spanish and EU law.

06 — Terms of service

Transport to and from your campsite

• Book transport in writing by email or WhatsApp, 7 to 14 days before the date you need it, with the campsite, pitch number and dates.
• Prices per zone are shown on our transport page and are charged per transport, one way. Destinations outside our zones are priced on request.
• The vehicle must be roadworthy for towing, with tyres, brakes and lights in order, gas bottles closed and nothing loose inside.
• If the campsite or pitch cannot be reached at the agreed time for reasons outside our control, we agree a new time with you.

07 — Terms of service

Cleaning, awnings and repairs

Cleaning and awning work is charged at the prices on our services page. Repairs and servicing are quoted first; we only start work you have approved, and we contact you before going over the quote.

08 — Terms of service

Cancellation and ending storage

• You can end storage with one month’s notice to the end of the period you have paid for.
• Transport can be cancelled free of charge up to 48 hours before the agreed time.
• If storage fees remain unpaid after a written reminder, we may end the agreement and ask you to collect the vehicle.
• Please collect your vehicle by appointment on or before the last day of your storage period.

09 — Terms of service

Complaints

If something is not right, tell us first at info@punt-caravan-parking.com and we will do our best to put it right. Official complaint forms (fulls de reclamació / hojas de reclamación) are available on request.

10 — Terms of service

Law and disputes

Spanish law applies to these terms and our agreements. Disputes go to the courts of Figueres, unless consumer law gives you the right to go to the courts where you live.